In the resulting list of services, click the service that you want, and then click OK. In the Select a Service search field, type all or part of the name of the ApplicationServer service where you want to add the group. On the Group page, do one of the following:
In the left navigation bar, click Response Groups, and then click Group. Open a browser window, and then enter the Admin URL to open the Skype for Business Server Control Panel. If you are one of the delegated Response Group Managers for a managed workflow, you can create groups and use them in the workflows that you manage. Use one of the following procedures to create or modify an agent group. If an agent is moved from on-premises to online, Response Group calls will not be routed to that agent.
Informal agents are automatically signed in to the group when they sign in to Skype for Business, and they cannot sign out of the group.
Formal agents sign in and out of their groups by clicking a menu item in Skype for Business to open the Windows Internet Explorer Internet browser and display a webpage console.Īn agent who does not sign in or out of the group is called an informal agent. This can be useful for agents who answer calls from the group on a part-time basis. Formal agents must be signed in to the group before they can receive calls routed to the group. When you create an agent group, you select the agents that are assigned to the group and specify additional group settings, such as the routing method and whether an agent can sign in to and out of the group.Īn agent who must sign in and out of the group, which is different from signing in or out of Skype for Business, is called a formal agent. If you need help with these or finding other hidden gems, email We are happy to help.Create or modify an agent group in Response Group, in Skype for Business Server Enterprise Voice.
While Microsoft continues to add new features on how to collaborate with your peers, sometimes there are existing methods that may have been overlooked. To communicate to your team, you can right-click on the team and choose the method (Instant Message, Email Message, even Conference Call).Īnd just like in Outlook, you can remove people from the IM conversation based on your needs. You can then associate people with your new group. If you’d like to create your own group, just hit the add icon in the upper-right corner and choose the option to create a new group. Similar to the Outlook feature detailed above, you can add an existing group to your Skype client, or build an ad-hoc one. I may also leave others on that I think may benefit from reading the conversation based on some of their goals/interests, even if they likely won’t be an active participant in the solution. Additionally, I often find that there are people in my group that may have valid input on the subject that I may not have considered initially. For this reason, I like to start with an expanded group and then remove people. However, if I try to add individuals by memory, I may forget to include someone. I don’t like flooding everyone’s inbox with items, so I try to be a bit more selective with the mail recipients. Leveraging a Quick Step feature, I’ve enabled the New Mail option to have an email composed to specific users (this could also be a distribution list that you expand as necessary). Once that is done, you can remove people that aren’t relevant to the conversation.Īlternatively, you could setup a “Team Email” option. But when composing a mail, they can actually expand the group to list out all the members of the group by hitting the + icon next to the group. Users know how to send to distribution groups.
There are some existing features that may suit your needs and give you the flexibility to get quick answers from your team, or a subset of your team. However, sometimes you don’t need to include everyone in a team as part of the conversation, or perhaps you don’t have Office 365. Microsoft has a new feature in Office 365 for communicating with your team.